Return & Refund Policy

We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge. We typically do not accept returns due to user error such as incorrect selection of sizes, designs, colors, etc.

Return:

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return, please contact us at contact@sportfanaz.com. If your return is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

If you have any questions or need further assistance with your return, please don’t hesitate to reach out to us at contact@sportfanaz.com.

How can customers return your products?

  • By mail

How will customers get the return label?

  • For defective products: Download/print
  • For customer remorse: Customer responsibility

What is the restocking fee?

  • There is no restocking fee.

The product conditions that we allow for returns:

  • New

Circumstances for Return & Refund:

Wrong Product:

If you receive a flawed order, please contact us via email at contact@sportfanaz.com and provide photos of the incorrect product. We will supply you with a return shipping label. Once the return is in progress, we will promptly ship a replacement product.

Exchange:

We only offer exchanges for products that are defective or damaged. If you need to exchange your product for the same item, please contact us via email at contact@sportfanaz.com. We will process the exchange free of charge.

Change of Mind:

Change of mind is not acceptable. No return or refund will be processed. Please Note: This applies to color, size, and texture.

Cancel the Order:

We typically ship orders immediately. Therefore, if you wish to cancel your order, please contact us immediately. We will make every effort to intervene with our processing department, but we cannot guarantee that the order can be canceled once you have received the product.

Please be aware that all refunds will be issued after we receive the returned product and inspect it. It may take up to 4 days to reflect in your checking account. Customer satisfaction is very important to us.

Non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable):

Once we receive and inspect your return, we will send you an email to confirm the receipt of your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, the refund process will be initiated, and a credit will be automatically applied to your credit card or the original method of payment used for your purchase. The specific timeline for the refund to reflect in your account may vary.

Late or Missing Refunds (if applicable):

If you have not yet received your refund, please follow these steps:

  1. First, check your bank account to ensure the refund has not been posted.
  2. Contact your credit card company, as it may take some time before your refund is officially posted on your statement.
  3. Reach out to your bank. There is often some processing time involved before a refund is posted in your account.
  4. If you have completed all of these steps and still have not received your refund, please do not hesitate to contact us for further assistance.

For Further Inquiries:
If you have any additional questions, please feel free to contact our customer services at:

Phone: +1 979-279-8357

Email: contact@sportfanaz.com.